FAQ
The main answers to our customers' questions
In this section you can find the main guidance for your problems. In case your questions are not present in this section we invite you to contact our customer service on the contact page.
What parts are covered by the Moove Srl Conventional Warranty?
The Warranty covers all parts that are not subject to wear. The complete list of parts can be found in the Warranty Booklet provided by the dealer.
If the faulty spare part is not listed in the Warranty Booklet, what should be done?
In any case, report the fault to Moove Srl by email or fax. Each individual case is treated with discretion. In any case, it is in the customer's interest to inform Moove of any problem encountered in the vehicle.
Is the breakdown service included in the Moove Guarantee?
All our products include the reimbursement of expenses incurred for towing/tracking the vehicle protected by the Moove Srl Guarantee, according to the modalities set out in the M07 and M08 forms attached to the Conventional Guarantee activation form.
What documents must be produced in the event of a breakdown?
In the section of our website “Fault Management” the procedure to follow is explained in detail. In case of doubts or for clarifications do not hesitate to contact our offices.
In which workshop should routine maintenance and any repairs be carried out?
Moove Srl does not impose any constraint or obligation regarding the assistance centers to which the customer can turn. If you do not have a reference garage, contact Moove Srl by email to request information on how to proceed.
What duties does the user of the Guarantee have?
In order not to lose the right to use the services of the Moove Srl Conventional Warranty, the only duty is to carry out maintenance as indicated in the Use and Maintenance Manual and to maintain a conduct that best safeguards the health of the vehicle.
Can the workshop carry out repairs or order faulty parts without Moove Srl authorization?
Moove Srl is not responsible if the workshop carries out work without first consulting a Moove Srl engineer. This is because it may happen that, after an assessment, it becomes necessary to transport the vehicle to a more specialized center to investigate the problem and thus be sure to resolve it. The request for spare parts is subject to authorization by Moove Srl.
After how many days do you receive the necessary authorizations to proceed with the repair?
In general, if the procedure contained in “Fault Management” is respected, the authorization to proceed is released within 24 hours after receipt of all necessary documents.
Once authorization is received, how does payment occur?
Moove Srl directly settles the workshop that has carried out the works by bank transfer for the amount agreed and indicated on the authorisation form. Should there be any remainders due to parts not foreseen in the Moove contract (oil, filters, belts), it shall be the customer's responsibility to settle the excess. Should there be different needs, they will be communicated on the authorisation letter.